Serving all of California since 1995
American Scissor Lift logo
AMERICAN SCISSOR LIFT
AERIAL LIFT SPECIALISTS
Contact us
American Scissor Lift logo
AMERICAN SCISSOR LIFT
AERIAL LIFT SPECIALISTS
Contact us
Legal

Privacy Policy

How we collect, use, and protect your personal information.

Effective Date: January 1, 2025
Contents

American Scissor Lift, Inc. (“American Scissor Lift,” “we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy describes how we collect, use, disclose, and safeguard personal information obtained through our website at americanscissor.com, our SMS program, our rental and sales transactions, and any other interactions you have with us.

By using our website, submitting a form, or providing your contact information in connection with our services, you agree to the terms of this Privacy Policy.

01

Information We Collect

We may collect the following categories of personal information:

  • Contact Information: Name, company name, email address, phone number, and mobile number
  • Address Information: Physical address, billing address, and service location
  • Business Information: Contractor license number, business type, years in business, authorized purchasing agents
  • Financial Information: Credit card information (for pay-on-invoice accounts), bank references, and trade references
  • Transaction Information: Equipment rental and purchase history, reservation details, delivery information, and invoices
  • Communication Preferences: Your opt-in consent to receive SMS/text message notifications
  • Website Usage Data: Browser type, IP address, pages visited, and other technical data collected through cookies and similar technologies

We collect this information when you complete a credit application, submit a contact or opt-in form on our website, make a reservation by phone, engage in a transaction with us, or otherwise communicate with us.

02

How We Use Your Information

We use the personal information we collect to:

  • Process rental reservations, equipment purchases, and account applications
  • Communicate with you regarding your orders and account, including delivery scheduling, driver en route notifications, equipment delivery confirmations, reservation summaries, and invoices
  • Send transactional SMS/text message notifications (if you have opted in)
  • Respond to your inquiries and customer service requests
  • Evaluate creditworthiness for net terms accounts
  • Comply with legal obligations and enforce our terms and conditions
  • Improve our services, website, and customer experience
03

SMS / Text Message Communications

Important SMS Disclosure

Mobile information and SMS opt-in data will not be shared with third parties or affiliates for marketing or promotional purposes. All categories of data described in this policy exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

American Scissor Lift, Inc. operates an SMS notification program to send transactional messages to customers who have opted in to receive text communications. These messages may include:

  • Delivery scheduling confirmations
  • Driver en route notifications
  • Equipment delivery confirmations
  • New reservation acknowledgements
  • Invoice notifications
  • Account-related transactional updates

Opt-In: You may opt in to receive SMS notifications by completing the SMS opt-in form on our website, or by providing verbal consent at the time of booking your reservation.

Message Frequency: Message frequency varies based on your account activity and rental transactions.

Message and Data Rates: Message and data rates may apply. Check with your mobile carrier for details.

Opt-Out: You may opt out of receiving SMS messages at any time by replying STOP to any message. After opting out, you will receive a single confirmation message and no further SMS messages will be sent. To opt back in, reply START or submit a new request on our SMS opt-in page. You may also submit an SMS opt-out request online.

Help: For help regarding our SMS program, reply HELP to any SMS message or contact us at admin@americanscissor.com.

Supported Carriers: Our SMS program is available on all major U.S. carriers. Carriers are not liable for delayed or undelivered messages.

For complete terms governing our SMS program, please review our SMS Terms of Service.

04

Sharing of Information

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following limited circumstances:

  • Service Providers: We may share information with trusted third-party vendors who assist in operating our business (e.g., payment processors, SMS platform providers, CRM software), provided those parties agree to keep your information confidential and use it only for the purposes we specify.
  • Legal Requirements: We may disclose information when required by law, regulation, legal process, or governmental request.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
  • Protection of Rights: We may disclose information to enforce our terms and conditions, protect the rights or safety of our customers or the public, or investigate fraud.
SMS Data - No Third-Party Sharing

SMS opt-in data and phone numbers provided for the purpose of SMS are never shared with third parties or affiliates for marketing or promotional purposes under any circumstances.

05

Data Security

We implement reasonable technical, administrative, and physical safeguards to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

06

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including for the duration of our business relationship, and for a reasonable period thereafter to comply with legal obligations, resolve disputes, and enforce agreements.

SMS opt-in consent records are retained for a minimum of four (4) years to support compliance with applicable regulations.

When personal information is no longer required, we delete or anonymize it in a secure manner.

07

Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

  • Access: The right to request a copy of the personal information we hold about you
  • Correction: The right to request correction of inaccurate or incomplete information
  • Deletion: The right to request deletion of your personal information, subject to certain legal exceptions
  • Opt-Out of SMS: The right to opt out of receiving SMS messages at any time by replying STOP to any text message
  • Non-Discrimination: We will not discriminate against you for exercising any of these rights

To exercise any of these rights, please contact us using the information below.

08

Contact Us

If you have questions about this Privacy Policy, wish to exercise your rights, or have concerns about our data practices, please contact us:

American Scissor Lift, Inc.
3847 Duck Creek Dr, Stockton, CA 95215
Privacy inquiries: admin@americanscissor.com
Phone: (209) 466-4399

We may update this Privacy Policy from time to time. When we do, we will revise the effective date at the top of this page. We encourage you to review this policy periodically.

Request information

Equipment

Tell us how to reach you and we will follow up with pricing, availability and condition details.

Prefer to talk? Call (844) 954-5438, Mon-Fri 7:00 am – 5:00 pm.