Serving all of California since 1995
Terms governing the two American Scissor Lift text message programs: Customer Texting and ASL Rental Notifications.
American Scissor Lift, Inc. (“American Scissor Lift,” “we,” “our,” or “us”) operates two separate text message programs. Each program has its own purpose, consent method and phone numbers.
Customer Texting lets you reach our branches and departments by text. When you text one of the business numbers below, our staff will reply about your inquiry, quote, order, rental, delivery, billing or support request. We only reply to conversations you start, and replies are written by our staff.
Messages in this program may come from any of these American Scissor Lift numbers:
ASL Rental Notifications sends automated transactional text messages to customers who have opted in to receive updates about their equipment rental accounts. Messages may include:
Rental Notifications are sent from a dedicated notifications number, separate from the Customer Texting numbers listed above.
Neither program sends promotional or marketing messages.
Customer Texting: you join by sending a text message to any of the American Scissor Lift numbers listed above. By texting us, you agree to receive conversational replies from American Scissor Lift about your request.
ASL Rental Notifications: to participate, you must:
Joining one program does not enroll you in the other.
Consent to receive SMS messages is not a condition of renting equipment, purchasing equipment, or opening a credit account with American Scissor Lift, Inc. You may decline SMS notifications without affecting your service.
By texting us or opting in, you confirm that you are the account holder or authorized user of the mobile number used, and that you agree to these SMS Terms of Service and our Privacy Policy.
Message Frequency: For Customer Texting, message frequency depends on your conversation with us. For ASL Rental Notifications, message frequency varies based on your account activity; you may receive multiple messages per rental transaction (e.g., reservation confirmation, driver en route, delivery confirmation), and none during periods with no active rentals.
Message and Data Rates: Message and data rates may apply. Standard carrier rates for text messaging apply based on your mobile plan. American Scissor Lift, Inc. does not charge any additional fee for either program. Contact your mobile carrier for details about your text messaging plan.
Supported Carriers: Both programs are available on all major U.S. mobile carriers, including but not limited to AT&T, T-Mobile, and Verizon. Carrier availability and coverage may vary.
Carriers are not liable for delayed or undelivered messages. Message delivery depends on carrier network availability and is not guaranteed. If you experience issues receiving messages, contact us at admin@americanscissor.com.
You can manage text messages in either program at any time using the following reply keywords:
Opt out of messages from the number you reply to. You will receive one final confirmation message and no further texts will be sent from that number.
Resume messages from that number after previously opting out. Standard message and data rates apply.
Receive a help message with contact information and a link to these Terms of Service.
These keywords are not case-sensitive. You may also opt out by contacting us directly at admin@americanscissor.com, by calling (209) 466-4399, or by submitting our online opt-out form.
To opt out at any time, reply STOP to any text message from American Scissor Lift, Inc.
After sending STOP, you will receive a single confirmation text acknowledging your opt-out. After this confirmation, no further messages will be sent from that number unless you choose to re-subscribe.
Because each program uses its own numbers, replying STOP to a branch number stops Customer Texting from that number, and replying STOP to a Rental Notifications message stops Rental Notifications. To opt out of all American Scissor Lift text messages at once, submit an opt-out request online or contact us using the details below.
Opting out of SMS does not affect your rental account or any other aspect of your relationship with American Scissor Lift, Inc.
To re-subscribe, reply START to any prior message. For Rental Notifications, you may also complete a new opt-in on our SMS opt-in page.
Your mobile number and SMS consent data are used solely to reply to your text conversations with us and, if you have opted in, to deliver transactional notifications related to your American Scissor Lift account.
Mobile phone numbers and SMS opt-in data are never shared with third parties or affiliates for marketing or promotional purposes. SMS opt-in data and consent are excluded from any data sharing arrangements and will not be shared with any third parties.
For full details on how we handle your personal information, please review our Privacy Policy.
American Scissor Lift, Inc. is committed to operating its SMS programs in compliance with applicable laws and industry standards, including:
We reserve the right to modify these SMS Terms of Service at any time. Changes will be posted on this page with an updated effective date. Continued participation in either SMS program following any changes constitutes acceptance of the revised terms.
For questions about these SMS Terms, to report issues with message delivery, or to manage your SMS preferences:
American Scissor Lift, Inc.
3847 Duck Creek Dr, Stockton, CA 95215
SMS support: admin@americanscissor.com
Phone: (209) 466-4399
Tell us how to reach you and we will follow up with pricing, availability and condition details.
Prefer to talk? Call (844) 954-5438, Mon-Fri 7:00 am – 5:00 pm.
